We know that we offer the best IT expertise and the most responsive customer service. We put our customers at the heart of everything we do and pride ourselves on our hard work, ethics, and second-to-none services. Without our clients, we cease to exist. If you’re not yet convinced, below are some reasons why you should choose us to be your partner in IT.
Comprehensive IT Support For Your Business
TDSN Offers a remotely managed IT Department for Companies in the Niagara and Hamilton Region. Receive High Quality Support and Advice in a Friendly Fashion – All at a fraction of the cost of hiring your own
IT Solutions and Services for Niagara and Hamilton Businesses
Managed IT Services
We monitor, manage, and support your network infrastructure, while guiding your business to a simpler, more productive future.
CIO Advisory Services
Virtual CIO to help plan and budget for the future, select technology solutions that fit your goals, and provide expert guidance about how to leverage it.
Cloud Hosted Email
TDSN offers a full suite of cloud hosted email solutions that help you work more reliably and securely. It’s time to make your email work smarter.
IT Maintenance Plans
Ensure your network is secure, computers are optimized, and data is backed up. Get the essentials without breaking your budget.
Backup & Disaster Recovery
Drive your business objectives knowing your most valuable asset - your data - is always backed up and available if and when disaster strikes.
Server Virtualization
Less hardware, less costs, and more reliability. Enjoy more advanced technology without installing more equipment in your office.
Cloud Integration
Improve the reliability of your systems, increase scalability as your organization grows, or reduce ongoing hardware replacement costs.
Web Hosting
Our website servers are highly available against hardware failure and have redundant connections to the internet. Park your website with us instantly, securely, and safely
About TDSN Tech Services
Managing Your Computer Network Is Our Business
Why TDSN Tech Services
We are on your side, IT Services, Networking, Servers, Comminunications and Backups can get expensive. On top of that its one of the hardest expendicutres to make sense of and validate as a line item. I personally make you the promise to only sell you products you need, and only products I use myself. IT support can become a service you think about the least, just sign the check and we will stay out of your way, aiding your staff on their way to success
Your Budget
Your Productivity
Your Employees
Our 360 Degree Approach to IT Support
Flat Fee Pricing
We believe strongly in flat-fee, all-inclusive pricing rather than hourly pricing. With flat-fee pricing our interests are aligned with yours–we both have an incentive to invest the time and resources to create the most stable computing environment possible. Our flat fee pricing model includes unlimited support for maintenance and monitoring of your existing infrastructure, including emergency and after hours support.
Proactive Monitoring
Most network outages can be prevented if the network is being carefully watched. Our software monitors event logs and system performance characteristics 24×7 and immediately notifies us if anything is out of the ordinary—often before the issue causes a work disruption. For any monitoring activities which cannot be automated we schedule recurring manual checks in our trouble ticket software to ensure follow up.
Automation
A large part of our approach is to automate everything. Automating Tasks makes then less prone for error leading to better uptime and security for your team
Responsive Service
We are nothing if not responsive. We know how frustrating it can be to have an urgent problem and not be able to reach someone for assistance. Even if we are busy with other issues we will at least make contact with the user as quickly as possible (often within a few minutes) to determine an acceptable timeframe for resolution. We are also careful to avoid stretching ourselves too thin; our top priority is keeping service levels high.
Remote Support
Part of our standard client on-boarding process involves installing remote support software on every server, desktop, and laptop. This allows us to connect to work computers within seconds after receiving a support request and troubleshoot as necessary. A perfect solution for those who travel, work from a remote satellite office, or just happen to be outside of the office that day.
Documentation
In order to successfully share knowledge and processes among our team members we rely on excellent network documentation. We fully document the network configuration, IT issues, admin passwords, etc. and give you full ownership of that documentation which ensures that you will never be held hostage by a lack of knowledge about your own network. Being organized is the key to quick and efficient ticket resolution, which is something we pride ourselves on.
We Look Forward To Hearing From You
TDSN Tech Services is a managed services provider that specializes in IT support, cybersecurity, cloud integration, and strategic consulting for small and medium-sized businesses. We deliver superior service and expertise from our offices in Grimsby, Ontario
